Client Expectations

The Ideal Client

We hope to build lifelong collaborations with well-behaved clients. We’ve seen it all… and we believe bad clients aren’t born, they’re made – by weak processes that turn unhealthy for both the creatives and the clients. We’re eager to build a better way! Let’s make your video dreams come true.  

Prep your project

• Plan ahead of your deadline to give the creative process ample time

• Appoint a single point-of-contact for the project on your team, with real decision power

• Know your budget range, deadline, and what success looks like

Trust our process

• Honor the Statement of Work and approve overages when needed

• Give productive feedback: you identifying problems, we recommend solutions

• Remember that you’re viewing a work-in-progress!

Value our expertise

• Count on our industry experience and problem-solving abilities

• Believe in video as a tool to sovalueslve business problems

• Invest in our expertise at our minimum level of engagement 

Honor our boundaries

• Limit work to business hours on business days

• Communicate clearly via Slack or organized emails – not random texts and threads

• Respect our culture and policies

Read more about our process to get oriented, and checkout our values too.

Thank you!