Client Expectations

Seeking our ideal clients.

We hope to build lifelong collaborations with well-behaved collaborators. We’ve seen it all… and we believe bad clients aren’t born, they’re made — by weak processes on both sides. We’re eager to become a trusted video partner for brands. The best will follow these practices.

Prep your project

• Plan ahead of your deadline to give the creative process ample time

• Appoint a single point-of-contact for the project on your team, with real decision power

• Know your budget range, deadline, and what success looks like

Trust our process

• Honor the Statement of Work and approve overages when needed

• Give productive feedback: you identifying problems, we recommend solutions

• Understand the look and feel of works-in-progress

Value our expertise

• Believe in video as a tool to solve business problems

• Count on our industry experience and problem-solving abilities

• Invest in our expertise at our minimum level of engagement 

Honor our boundaries

• Limit work to business hours on business days

• Communicate clearly via Slack or organized emails – not random texts and threads

• Respect our culture and policies on AI, sustainability, cast and crew

Read more about our process to get oriented, and checkout our values too.

Thank you!